Customer Support Center

General Questions

What is Optioning?
A trading platform that helps you start your journey as a trader. As of the current moment, we offer the following instruments - Options and Forex: GBP/AUD, GBP/JPY, EUR/USD, BTC/USD, and ETH/USD.

You can start practicing on a demo account and continue trading with real funds.
How much money can I make?
Success depends on skills and patience, trading strategy, and amount that you invest. You can first practice with a demo account.
+9 Questions

Depositing Funds

How do I make a deposit?
For deposits, every deposit Optioning will only accept Bitcoin (BTC). The minimum deposit is 10 USD equivalent to BTC.

No fees are charged by Optioning when you make a deposit or withdraw funds.
What if I want to change the currency of my account?
After you make the first deposit attempt in BTC, United States Dollar (USD) will only be reflected in your trading balance.
+2 Questions

Trading

What are the purchase time and the expiration time?
The chart shows two lines marking points in time - the purchase time is the white start line and the expiration time is the yellow finish line. After this purchase time, you can’t buy an option for the selected expiration time. When the transaction crosses this yellow finish line, it closes automatically and you take either a profit or a loss for the result.
What is the minimum price of an option?
We want trading to be available to everyone. The minimum price of an option is $10.
+12 Questions

Withdrawing Funds

How do I withdraw money?
For withdrawals, Optioning will process your requested amount from United States Dollar (USD) to Bitcoin (BTC).

In order to withdraw funds, make a withdrawal request using the Withdrawal tab under Finances.
Do I need to provide any documents to make a withdrawal?
Yes. You need to verify your identity in order to withdraw funds.

Account verification is necessary in order to prevent fraudulent financial transactions on the account.
+5 Questions

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